MyHealthAdvantage offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyHealthAdvantage, you can use the Internet to:
MyHealthAdvantage is a free service offered to our patients.
We are in the process of providing MyHealthAdvantage services to other clinics soon. Patients who wish to participate will be issued a MyHealthAdvantage activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.
To request medication renewals in MyHealthAdvantage, the prescribing physician will need to be using MyHealthAdvantage. Please contact them by phone if you need to reach them or you are not able to renew the medication from MyHealthAdvantage.
Some appointments may require you to contact your physicianís office via phone.
If you have not seen your provider in the last 18 months or if your provider is not using MyHealthAdvantage, you may need to contact your physicianís office.
If you have questions about your appointments or health information that you viewed in MyHealthAdvantage, please contact your physician's office. If you are having technical problems with MyHealthAdvantage, please contact the MyHealthAdvantage Support Line at 522-2663 (O‘ahu), 246-1663 (Kaua‘i) or 1-877-228-1894 (toll free).
Some lab results are generally released after 3 days. During this time, your physician is reviewing the results and may release the results to you via MyHealthAdvantage.
Your provider is able to determine which types of test results are able to be accessed through MyHealthAdvantage. Further, tests of a very sensitive nature are not released to MyHealthAdvantage.
Your MyHealthAdvantage information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
You will generally receive an answer within 2 business days. Please note that MyHealthAdvantage should not be used for urgent situations. Please contact your clinic if the situation requires immediate attention or dial 911 if it is an emergency.
Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyHealthAdvantage account, and then connect to information regarding their family member. You can request a Proxy Consent Form from a clinic that is using MyHealthAdvantage or download a Proxy Consent Form. Upon your completion and return of the consent form, proxy access will be available within 4 business days.
No. MyHealthAdvantage offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. However, if you have proxy access to your family memberís MyHealthAdvantage account, you will be able to send a secure message to your family memberís physician.
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyHealthAdvantage account.
You may click the "Forgot password" link on the sign-in page to reset your password online which you will be able to reset your password immediately. You may also call the MyHealthAdvantage Support Line at 522-2663 (O‘ahu), 246-1663 (Kaua‘i) or 1-877-228-1894 (toll free).
Please contact MyHealthAdvantage Support Line at 522-2663 (O‘ahu), 246-1663 (Kaua‘i) or 1-877-228-1894 (toll free).
Log into MyHealthAdvantage and from the left menu, go to the Preferences section and select the appropriate option.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyHealthAdvantage uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyHealthAdvantage. Unlike conventional e-mail, all MyHealthAdvantage messaging is done while you are securely logged on to our website.
MyHealthAdvantage is owned and operated by MyHealthAdvantage and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealthAdvantage.
We aim to protect your privacy and security of your information. While logged into MyHealthAdvantage, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyHealthAdvantage. We recommend that you log out of your MyHealthAdvantage session if you need to leave your computer for even a short period of time.
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).
For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyHealthAdvantage Support Line at 522-2663 (O‘ahu), 246-1663 (Kaua‘i) or 1-877-228-1894 (toll free).
No, your access code is not your MyHealthAdvantage ID or password. You will use this code only once to log into MyHealthAdvantage for the first time. (The code will expire after you have used it or after 30 days). When you log into MyHealthAdvantage the first time, you will then be asked to create your own unique MyHealthAdvantage ID and password.